Refund policy
Effective Date: June 30, 2026
At Ivory Nest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase or your order number is required.
- Items returned without prior approval may not be accepted.
To initiate a return, please contact us at ivorynest5@gmail.com with your order number and the reason for your return. We will provide you with return instructions.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged by the customer, or are not in their original condition.
- Personalized or custom-made products.
- Gift cards, if applicable.
- Certain hygiene or personal care products once opened or used, unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at ivorynest5@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review your request and, if approved, offer a replacement or a full refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
Exchanges
We only replace items if they are defective, damaged, or if the incorrect item was received. Please contact us to arrange an exchange.
Order Cancellations
Orders may be canceled within 12 hours of being placed. Once an order has been processed or shipped, it can no longer be canceled.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the return is due to our error, a defective product, or shipping damage, Ivory Nest will cover the return shipping costs where applicable.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: ivorynest5@gmail.com
Business Name: Ivory Nest